Privacy Policy

WellTrust Home Care LLC ("WellTrust," "we," "our," or "us") is an Ohio-based home care agency committed to protecting the privacy of our clients, caregivers, employees, and website visitors. This Privacy Policy explains how we collect, use, protect, and disclose personal information in accordance with Ohio law, Medicaid requirements, and HIPAA when applicable.

Information We Collect

• Names, phone numbers, email addresses, and mailing addresses
• Service-related and scheduling information
• Limited health-related information needed to coordinate non-medical services
• Employment and caregiver application information
• Website usage data such as IP address and browser type

How We Use Information

• To provide and coordinate home care services
• To communicate with clients, families, and caregivers
• To process employment applications
• To comply with Ohio Medicaid and regulatory requirements

Ohio Medicaid Waiver Programs

When services are provided under Ohio Medicaid Home and Community-Based Services (HCBS) waiver programs, information may be shared with the Ohio Department of Medicaid, managed care plans, case managers, and oversight agencies as required for authorization, billing, audits, and compliance.

Security

We maintain administrative, technical, and physical safeguards to protect personal and confidential information.

Contact